Resource Center

Secure Message

PLEASE NOTE: To protect your account information please utilize our secure messaging to connect with client support. The secure message center is accessed via InBusiness Online Banking. Messages received before 1:00 p.m. local time will be responded to that same business day.

Phone

COMMERCIAL SERVICE AND SUPPORT - FOR YOUR DAILY BANKING NEEDS: Available Monday-Friday, 8:00 a.m. – 7:00 p.m. Central Time Toll-Free: 877.812.1561877.812.1566877.812.1564877.251.1953877.835.4183877.812.1558877.812.1565877.812.1560877.812.1568877.812.1563877.812.1559.

Schedule 1:1 Training Appointment

Click Here to schedule a one-on-one training appointment to allow us to provide you system training. The best way to select the date and time for your training is to choose a time you plan to complete a live transaction with ACH, Wire or Positive Pay.

Information Management

InBusiness Online Banking

Quick Tip: Getting Started - First Login to InBusiness

Quick Tip: Token Activation Instructions

Quick Tip: Sending Secure Message via InBusiness

User Guide: InBusiness Online Banking

Business Online and Mobile Banking Agreement and Disclosure - Current

Business Online and Mobile Banking Agreement and Disclosure - Current

Chargebacks

Chargebacks In Online Banking

Reporting & Notifications

Quick Tip: ACH NOC/Return Reporting

Quick Tip: InBusiness Alert & Notification Options

Quick Tip: InBusiness BAI Code Definitions

Fraud Management

Positive Pay

Quick Tip: Check & ACH Positive Pay Exception Processing

Specifications: Payee Match Check Guidelines

Lockbox

Lockbox User Guide

Lockbox Remittance Specifications

Liquidity

ICS Getting Started Customer Instructions

ICS Multifactor Verification

ICS Sharing Instructions Job Aid

ICS Statements Job Aid

Payables

ACH Payments

Quick Tip: ACH NOC/Return Reporting

Instructions: ACH Bank Verification Letter

Instructions: ACH Bank Verification Letter

Instructions: ACH Bank Verification Letter

Specifications: ACH InBusiness Uploaded File Specifications

Bill Payment

User Guide: Bill Payment

Commercial Credit Card

Quick Tip: Sending Secure Message via eZBusiness

Admin User Guide: eZ Business Card Management

User Guide: eZCard User Guide

Wire Transfers: Outgoing

Domestic Wire Template Import - Sample File

Domestic Wire Template Import - Specifications

International Wire Template Import - Sample File

International Wire Template Import - Specifications

Checks: Paper Checks

Specifications: MICR - Magnetic Ink Character Recognition Specifications

Receivables

eDeposit - Remote Deposit

User Guide: eDeposit

Image Cash Letter

Specifications: x9.37 Image Cash Letter

ACH Receivables

Quick Tip: ACH NOC/Return Reporting

Instructions: ACH Bank Verification Letter

Instructions: ACH Bank Verification Letter

Instructions: ACH Bank Verification Letter

Specifications: ACH InBusiness Uploaded File Specifications

Wire Transfers: Incoming

Instructions: Incoming Wire Transfer Instructions

Cash Vault

Loomis Cash Ordering

Preparing and Packaging Cash Vault Deposits

QuickBooks and Quicken

QuickBooks Desktop Conversion Instructions

QuickBooks Online Conversion Instructions

Quicken Conversion Instructions

Video Training

Checking, Transactions and ACH

Add New Check Issue File

Submit New Issued Check File

Void a Check

Transaction Reports of Daily Checks Issued Summary

Transaction Reports for Exception Items

System Reports

Exceptions Processing (ACH version)

Check Search

Audit Reports

Creating an Issue File Import Profile (File Mapping)

Transaction Filters/Blocks

User Setup (Client) - ACH version

ACH Authorization Rules

Administration

User Overview

Adding a New User

Editing & Deleting a User

Managing User Roles

Transaction Rights for User Roles

Allowed Actions: Operations

Allowed Actions: Draft Amount

Allowed Actions: Accounts

User Role Policy Tester

Feature Rights for User Roles

Account Rights for User Roles

Allowed Actions Overview

Payments

Adding a New User

User Rights Setup

Recipients Overview

Recipients Setup - ACH only

Recipients Setup - Domestic wire only

Recipients Setup - International wire only

Recipients Setup - ACH & Wire

Editing or Deleting a Recipient

Managing Templates

Creating an ACH Payment

Creating an ACH Receipt

Creating an ACH Batch

Creating an ACH Collection

Creating a Domestic Wire

Creating an International Wire

Creating Payroll, Multiple & Split Payments

Payment from File

Approving or Cancelling Payments (No tokens)

Tax Payments (No tokens)

ACH Pass-Thru

Mobile Authorizations

Alerts, Reports and Settings

Account Grouping

Account Preferences

Account Nickname

Change Login ID

Change Password

Secure Delivery A (Email, phone, & text)

Alerts Overview

Account Alerts

History Alerts

Online Transaction Alerts

Security Alerts

Secure Messages Overview

Sending a Secure Message

Locations

Accessibility